Shipping policy
Shipping Policy
Last updated: May 29, 2026
This Shipping Policy outlines the terms and conditions concerning the shipment and delivery of products purchased from Wafflemango. We are committed to providing a clear and transparent shipping process for all our valued customers.
Shipping Availability
Wafflemango currently ships exclusively within the United States.
Shipping Costs
We are pleased to offer free shipping on all orders placed within the United States. There are no additional shipping charges for any products purchased from our store.
Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday), excluding weekends and public holidays. Orders placed after 5:00 PM ET (New York) will begin processing on the next business day.
Shipping Time (Transit Time)
Once your order has been processed and dispatched, the estimated delivery time is 3 to 8 business days (Monday through Friday). Please note that these are estimated transit times and actual delivery times may vary due to carrier delays or other unforeseen circumstances beyond our control.
Total Delivery Time
The total estimated delivery time is 4 to 11 business days (Monday through Friday). This includes both order processing time and shipping transit time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order by visiting our Track Your Order page and entering your tracking number. Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Lost or Damaged Items
We take great care in packaging your order to prevent damage during transit.
Damaged Items
If your order arrives damaged, please contact our customer service team at support@wafflemango.com within 48 hours of delivery. Include your order number along with clear photographs of both the damaged product and its packaging. Without photographic evidence, we may be unable to approve a replacement or refund. After reviewing your claim, we will provide an appropriate resolution, which may include a replacement or a full refund.
Lost Packages
If your order has not arrived within 3 business days after the estimated delivery window (14 business days from the order date), please contact our customer service team at support@wafflemango.com. We will investigate the shipment with the carrier. If the package is confirmed as lost, we will provide either a full refund or a replacement at no additional cost.
Missing Items in Multi-Package Orders
Some larger orders may be shipped in multiple packages. If part of your order is missing, please allow an additional 1 to 3 business days for the remaining package(s) to arrive. If the missing items still have not been delivered after that period, please contact us.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information. Wafflemango is not responsible for orders delivered to incorrectly provided addresses. If a shipment is returned to us because of an incorrect address, the customer will be responsible for any additional shipping charges required to resend the order.
Contact
Company Name: Wafflemango LLC
Website Name: Wafflemango
Company Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Returns & Fulfillment Center: 7900 Cochran Rd, Solon, OH 44139, United States
Email: support@wafflemango.com
Phone Number: +1 360 760 1229
Estimated Response Time: Within 24 hours
Business Hours (GMT-5):
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM
