Refund policy
Refund Policy
Last updated: May 31, 2026
At Wafflemango, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process in accordance with the following terms.
Order Cancellations
You may cancel your order within two (2) hours of purchase by contacting our customer service team at support@wafflemango.com. If your order has already been shipped, please follow the return instructions outlined below.
Return Conditions
Return Window
Items can be returned within 30 calendar days from the date of delivery.
Item Condition
All returned items must be in their original, unused, and resalable condition, with all original tags attached and in their original packaging. Items that are used, damaged, or not in their original packaging may be subject to a partial refund or refusal.
Proof of Purchase
A valid receipt or proof of purchase (such as your order confirmation email) is required for all returns.
Restocking Fee
Wafflemango does not charge any restocking fees for returned items.
Return Instructions
Contact Customer Service
Email our customer service team at support@wafflemango.com with your order number, the reason for your return, and any supporting photos if the item is defective or damaged.
Receive Return Authorization
Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
Return Packaging
Securely package the item(s) in their original packaging, ensuring all tags and accessories are included. Clearly mark the RMA number on the outside of the package.
Shipping the Return
Ship the item back to our Returns & Fulfillment Center at 7900 Cochran Rd, Solon, OH 44139, United States. We recommend using a trackable shipping service and purchasing shipping insurance. Return shipping is covered by the customer, except in cases where the item is defective, damaged, or incorrect.
Refund Policy
Processing Time
Once your return is received and inspected, we'll send a confirmation email. If approved, your refund will be processed to your original method of payment within 5 business days.
Confirmation
You will receive a confirmation email once your refund has been processed.
Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company and bank. If you still have not received your refund, contact us at support@wafflemango.com.
Exceptions and Special Cases
Defective or Damaged Items
Contact us within 48 hours of delivery with your order number and photographic evidence. We'll cover return shipping and offer a full refund or replacement at no extra charge.
Incorrect Product Received
Contact us immediately and we'll arrange for the correct item to be shipped while covering all associated return shipping costs.
Lost Packages
Please refer to our Shipping Policy.
Exchanges
We do not offer direct exchanges. Return the original item and place a new order for the desired item.
Contact
Company Name: Wafflemango LLC
Website Name: Wafflemango
Company Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Returns & Fulfillment Center: 7900 Cochran Rd, Solon, OH 44139, United States
Email: support@wafflemango.com
Phone Number: +1 360 760 1229
Estimated Response Time: Within 24 hours
Business Hours (GMT-5):
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM
